Privacy Statement

This privacy statement outlines how our website collects, processes, and stores personal data. This outlines how our website aims to comply with GDPR.

Who we are

  • We are Mr & Mrs Clarke Ltd.
  • Our website address is: https://www.mrandmrsclarke.com.
  • Our office address is Garden Rose Office, Case Lane, Mousley End CV35 7JE
  • Our registered office address is: Cliffe Hill House, 22-26 Nottingham Road, Stapleford, Nottingham NG9 8AA
  • Our registered company number is: 9174353

What personal data we collect and why we collect it

We do not collect any personal data on our website users.

If you complete a form on the website then we will collect the data that you enter into the form. This data is stored securely and is used only to process the request in the form, such as enquiring about a job or to arrange a viewing of a property. If you opt-in for our newsletter or for marketing to then we may use your data for these purposes. We do not pass your data on to any third-parties.

We only collect the data that is necessary to process your enquiry through our website.

Cookies

This website uses cookies from Google Analytics. This is so we can understand how our website is being used. This data is anonymised and can not be used to identify you. You can find out more about Google’s privacy policy here. https://policies.google.com/privacy/update?hl=en

This website uses cookies from Intercom. This is so we can use the chat option on our site and answer any questions in real-time. This data is anonymised, but we will see any personal information you add into a chat with us, such as your name.

This website uses cookies from Hotjar. This is so we can better understand how our website is being used, what’s working, what isn’t, and how we can make things more relevant to our users. This data is anonymised and can not be used to identify you.

You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use this website. As the means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser’s help menu for more information.

The website uses the following cookies:

_gat – Google Analytics
_ga – Google Analytics
intercom-id-luvcrkz1 – Intercom: Used to keep track of chatting to you via the chat function.
_hjIncludedInSample – Hotjar tracking so we can analyse how you use our site
__atuvc – AddThis: used for share functionality on our blog posts
__atuvs – AddThis: used for share functionality on our blog posts

Who we share your data with

We do not share your data with any third parties.

How long we retain your data

We will store any data entered into a website for three years.

What rights you have over your data

If you have completed a form on this website, you can request to receive a file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

We will only send your data to another service if you complete a form on the website. This happens under the following circumstances:

Newsletter subscription: If you subscribe to our newsletter or opt-in for marketing then we will store and process your data using MailChimp which operates under the Privacy Shield agreement. You can read more about MailChimp’s privacy policy here: https://mailchimp.com/legal/privacy/

Property enquiry: If you enquire about a property via a form or email we will store and process your data using Expert Agent which is our CRM platform for managing the sale of a property. You can read more about Expert Agent’s privacy policy here: http://www.expertagent.co.uk/privacy-cookies/

Contact Information

If you have any specific or privacy concerns you can contact us below:

Paul Clarke
Data Protection Officer
Call: 0330 111 9766
Email: contact@mrandmrsclarke.com

How we protect your data

We take data security extremely seriously and employ the following methods to ensure it is protected:

We use SSL to encrypt all data transferred between you and us

We assess any third-party suppliers and systems to ensure they have a high-level of data protection in place

Our staff have undergone privacy and GDPR training

We ensure we are using the latest technologies and software to maintain security

What data breach procedures we have in place

If we identify a data breach we will assess the risk to rights and freedoms of those who’s data has been breached. If it is likely to have an affect on this we will inform the owner of the data and the ICO within 72 hours.

Join our mailing list

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Enquire about this property

If you would like more information, or to arrange a viewing, then you can send us a message and we'll get back to you.
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I have a property to sell

If you have a property that you are looking to sell then we can help. Send us a message and we'll get in touch to discuss the next steps.
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I am looking for a new home

If you are looking for a new home and have seen something you like, or maybe you're after something in particular - then send us a message and we'll get in touch to discuss the next steps.
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Media enquiries

For all media enquiries drop us a line here and we'll get back to you.
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